This platform-agnostic feature of Telegram makes a strong case for creating a Telegram chatbot for your customers who may be using different devices. Telegram is available on Android, iOS, Windows, and desktop apps and also has a web version. This means customers will feel more secure dealing with a Telegram Chatbot than, say, a human agent.

Telegram is considered one of the most secure messaging platforms thanks to its end-to-end encryption. Chatbots can give replies to standard queries within seconds rather than days. If a large percentage of your target audience is active on Telegram, then it only makes sense to use the platform to provide better customer engagement using chatbots. The chatbot functions just like a human being with whom you are chatting using Telegram, with the only difference being that the responses are canned, and you might get the same response for similar questions. What is a Telegram Chatbot?Īs the name suggests, a Telegram chatbot is a chatbot that lives on the Telegram platform and facilitates automated conversations between a human and a computer through the Telegram app. The app offers a powerful alternative to WhatsApp and Facebook Messenger and claims to be more secure than both of these platforms. The app has nearly 540 million users, 38% from Asia.

Telegram has been growing in popularity since it was launched nearly a decade ago. How to Integrate a Chatbot with Telegram.Check out the video and create your own Telegram Chatbot.

Create own telegram bot